Why do I need to verify my ID?
- Last updated on April 3, 2024 at 1:17 PM
In some cities, you’ll need a valid ID, passport, or driver’s license to ride a Dott. Per the city’s request, we check this for insurance purposes and to ensure you’re old enough to ride.
If necessary, we’ll ask you to scan your ID with our trusted third-party vendor before you start a ride. Alternatively, you can verify your ID through this link (open in-app). The process only takes a minute or two, then you’re ready to go!
ID wasn’t accepted? Make sure that:
- You’re 18 years old
- Your Dott account information must match your legal ID
- Your ID is valid. If you’re in the UK, you must have a valid driver’s license.
- Ensure you select the correct Issuing county & iD type of the document you wish to upload
- You’re scanning the original document – photocopies aren’t accepted
- You scanned the back of your ID if required
- If a selfie is required, you position yourself in the center of the camera and then move your face left and right to show both sides
- There’s no glare or bright light causing reflections
- All four edges of your ID are visible within the image
- All information on the ID is clear and legible – no details are blurred or covered
If you’re still having issues, you can contact us here, or go to “Help & legal” then “Contact us” in the app – we’re happy to help!
Also check: Do I need a driving license to ride a Dott?