How much does it cost to ride a Dott?

The price of riding a Dott varies from city to city. Generally, the unlock fee (not all cities have an unlock fee) plus your per-minute riding fare make up the cost of your ride. Our riding fare ranges from around €0.13 to €0.27 per minu...

Why is there a temporary hold on my bank account?

Other than your ride bill, there are two temporary holds you might see on your bank account: the start ride and card verification temporary holds. Start ride temporary hold At the start of your ride, we may put a small temporary hold (so...

What forms of payment can I use?

We currently accept PayPal, Apple Pay, and multiple credit or debit cards: Visa Mastercard Maestro American Express Carte Bancaire Diners Discover Depending on your location, you might also see Bancontact, Blik, Giropay, and iDEAL as p...

How do I add money to my Dott wallet?

In the app menu, tap “Account” then “Payment”. Here you’ll see your current balance, and can add money by tapping “Add to wallet”.  Depending on your location, you can add money to your wallet using the following payment methods: PayPal...

How do I request an invoice for my rides?

You can check your ride receipt or invoice for how much your ride cost, as well as any discounts or fees that were applied. Go to “Account” in the app menu, then tap “My rides” or “Invoices”. See a charge you don’t recognize on your bank...

When starting a ride, I get a payment error

The solution to this issue depends on whether you’re paying with a payment method (e.g. bank card, PayPal) or your Dott wallet. Payment method If you’re using a payment method (like a bank card or Paypal), you may get a payment error bec...

When buying a pass, I get a payment error

There are a few reasons why you might see a payment error when trying to buy a pass: There isn’t enough money on your payment method You went over your payment method’s daily or monthly transaction limit Your bank card is expired Your b...

I was charged more than expected for my ride

If your ride cost more than expected, check whether one of the following happened: Did you pause or end your ride in an off-limits area, such as a no-go zone, no-park zone, or outside the riding area? If so, you can be charged a parking ...

I think there’s a fraudulent charge on my account

If you notice charges on your account that you don’t recognize, first check whether any friends or relatives have access to your Dott account or payment information and have used it to ride.  Then, reach out to your bank or payment provi...