The vehicle isn’t starting

If you’re having trouble unlocking the vehicle and/or starting your ride, try the following: Check your internet connection. Wait a few seconds for the Dott to turn on. It needs a bit of patience to unlock sometimes. If you’re on a bike...

My vehicle slowed down or stopped

Has your vehicle suddenly slowed down, or even stopped? It may be due to one of the following reasons: You could be outside the riding area. If this happens, check your map and move back towards it. If you leave the riding area, your ve...

I can't end my ride

If you can’t end your ride, try the following: Make sure you’re not in a no-park zone, no-go zone, or outside the riding area. Take a look at the in-app map and move into an area where parking is allowed. If you try to park in any of th...

Something is wrong with the vehicle

If you’ve noticed something wrong with your vehicle, we suggest finding the closest parking spot in the app map and stopping the ride.  If you’re on a scooter, first check if the throttle is just stuck. Please report the issue to us by s...

I found a broken or poorly parked Dott

Spotted a sad Dott? If you’ve found a broken, misplaced, or improperly parked Dott, let us know – we’ll send someone from our local team to pick it up. There are 3 different ways you can report it to us: In the app Select the vehicle on ...