Safety tips

Please remember to keep your and others’ safety in mind when riding a Dott. Here are some tips to do just that. Do a quick safety check before every ride Are the lights working? Do the brakes work? (Squeeze the brake levers to make sure...

Riding in bad weather

We've built our Dotts with safety and stability in mind. However, all vehicles can be a bit more dangerous in bad weather, so make sure you’re extra careful. Follow these safety precautions when riding in bad weather: Wear reflective ge...

I got into an accident

If you got into an accident, please follow these steps: If you need immediate medical attention, please call your local emergency number (112 in Europe, 999 in the UK, 101 in Israel). If any third parties are involved in the accident, c...

Filing a claim

If you got into an accident, please first follow the steps outlined under I got into an accident before filing a claim. If you or others obtained any injuries or damages while using our vehicles, please contact our insurance company as s...

How does Dott’s insurance work?

Things can get hectic on the road. That’s why in some countries, we offer complimentary insurance to our Dott riders. Please note that there are a few conditions that you need to meet to qualify for coverage under our insurance policies....

How old do I have to be to ride?

In most countries, you must be 18+ years old to ride any of Dott’s vehicles.  In the UK, you may be 16+ years old to ride our e-bikes, but you must be 18+ and have a valid driver’s license to ride our e-scooters.

Do I need to wear a helmet?

We strongly recommend that you wear a helmet when riding our bikes and scooters. Make sure it fits snugly on your head and doesn’t wiggle around.  Although wearing a helmet isn’t required by law in some countries, it's a key safety measu...

Can two people ride on one vehicle?

Never ride a Dott with two people at once, as this can be dangerous. To go for a ride with your friends, you’ll have to unlock each Dott using a separate phone and account. Riding with two people on one e-scooter or e-bike is a breach of...

Can I ride on the sidewalk?

To keep you and pedestrians safe, never ride your scooter or bike on the sidewalk. Dott vehicles were made to ride in bike lanes and on the road. They can go fast, and with great speed comes great responsibility. Please note that riding ...

How safe are Dott vehicles?

Our custom scooters and bikes were designed for safety and stability. Checked daily by our ground teams, they’ve got all the latest safety features like extra bright front and rear lights, a double brake system, swappable batteries, and ...

Why is Dott sometimes unavailable in winter?

When cities experience extreme weather – particularly during winter – all the cold, snow, and ice can make it unsafe to ride. Whenever there’s harsh weather, we make our Dotts temporarily unavailable to keep everyone safe. We call this “...