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  3. Account & payment

Account & payment

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  • How does Dott safely process my personal data?
  • Why is there a temporary hold on my bank account?
  • Why was I charged a fine or relocation fee?
  • Why do I need to verify my ID?
  • How do I change my phone number on my Dott account?
  • How do I delete my Dott account?
  • How much does it cost to ride a Dott?
  • What forms of payment can I use?
  • How do I add money to my Dott wallet?
  • How do I request an invoice for my rides?
  • When starting a ride, I get a payment error
  • When buying a pass, I get a payment error
  • I was charged more than expected for my ride
  • I think there’s a fraudulent charge on my account
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