Why do I need to verify my ID?

In some cities, you’ll need a valid ID, passport, or driver’s license to ride a Dott. Per the city’s request, we check this for insurance purposes and to ensure you’re old enough to ride.*  If necessary, we’ll ask you to scan your ID wit...

How do I change my phone number on my Dott account?

To update your phone number, contact us here or go to “Help & legal” then “Contact us” in the app. In your message, please include: Your full name The phone number that is currently associated with your Dott account Your new phone numbe...

How do I delete my Dott account?

Deleting your account: To delete your account, tap “Account” then “Delete account” in the app menu, then follow the instructions. Keep in mind that deleting your account removes all your data and cannot be undone. If you want to ...

How does Dott safely process my personal data?

When you create a Dott account, you're trusting us with your data and privacy. We take this responsibility seriously and only process the information we need. We are committed to being transparent about how we safely collect, store and u...