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  1. Dott
  2. FAQs
  3. Common questions

Common questions

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  • How old do you have to be to ride a scooter?
  • What happens if I leave the riding area?
  • Can I ride when I'm offline?
  • What happens if my phone dies while I'm riding a Dott?
  • Can I unlock multiple Dotts at once?
  • Is there a limit on how long I can use a Dott?
  • Can I reserve a Dott?
  • Something went wrong with my ride. How do I request a refund?
  • I unlocked a broken scooter, but I was still charged. How can I get a refund?
  • I was charged the wrong amount. How do I get this fixed?
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