FAQs
Getting started
- Ending your ride
- Do I need a driving license to ride a Dott in the United Kingdom?
- What is Dott and what cities are we available in?
- Signing up
- How can I find a Dott, and can I reserve it?
- Where to ride
Ride troubleshooting
Account & payment
- Why is there an extra charge on my account?
- Why is there a relocation fee?
- How can I benefit from the solidarity fare in France?
- How do I change my phone number on my Dott account?
- How much does it cost?
- What forms of payment can I use?
Parking guidelines
Deals & promos
- What are Dott passes?
- Does Dott offer discounted rides in the UK?
- What’s the Rewards program?
- What’s the Refer a friend program?
- How do I add a promo code?
- Can I use my wallet balance to buy a pass?
Safety & insurance
- How does Dott’s insurance work?
- Safety tips
- How safe are Dott scooters?
- Can I ride on the sidewalk?
- Riding in bad weather
- Do I need a license to ride a Dott?