FAQs

Getting started

• What is Dott?
• Which cities is Dott available in?
• Signing up
• Riding essentials
• How to find a Dott
• How to ride

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Account & payment

• How much does it cost?
• What forms of payment can I use?
• How do I top up my wallet?
• Why is a €1 hold placed on my account?
• Why is there a relocation fee?
• How do I request an invoice for my rides?

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Parking guidelines

• How and where to park – Italy
• How & where to park – Belgium, Germany & Poland
• How & where to park – France

Deals & promos

• What’s the Rewards program?
• What’s the Refer a friend program?
• What are Dott packages?
• Can I use my wallet balance to buy a package?
• I bought a Dott package but was still charged
• How do I add a promo code?

Safety & insurance

• Safety tips
• How safe are Dott scooters?
• Can I ride on the sidewalk?
• Riding in bad weather
• Do I need a license to ride a Dott?
• How to ride with friends

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Common questions

• How old do you have to be to ride a scooter?
• What happens if I leave the riding area?
• Can I ride when I'm offline?
• What happens if my phone dies while I'm riding a Dott?
• Can I unlock multiple Dotts at once?
• Is there a limit on how long I can use a Dott?

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