FAQs
Getting started
- Ending your ride
- Signing up
- How can I find a Dott, and can I reserve it?
- Where to ride
- How to ride Dott scooters
- How to ride Dott bikes
Ride troubleshooting
Account & payment
- Why is there a temporary hold on my bank account?
- Why was I charged a fine or relocation fee?
- Why do I need to verify my ID?
- How do I change my phone number on my Dott account?
- How do I delete my Dott account?
- How much does it cost to ride a Dott?
Parking guidelines
- Parking in the UK
- How & where to park – Belgium
- How & where to park – France
- How & where to park – Germany & Poland
- How & where to park – Italy
- How & where to park – Norway
Passes & promos
- What’s a Dott pass?
- Can I use my wallet balance to buy a pass?
- I bought a Dott pass but was still charged for my ride
- Can passes and promo codes be used at the same time?
- How do I add a promo code?
- How to get free rides
Safety & insurance
- Safety tips
- Riding in bad weather
- I got into an accident
- Filing a claim
- How does Dott’s insurance work?
- How old do I have to be to ride?