FAQs

Getting started

• Ending your ride
• What is Dott and what cities are we available in?
• Signing up
• How can I find a Dott, and can I reserve it?
• Where to ride
• How to ride

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Ride troubleshooting

• The scooter isn’t starting
• My Dott slowed down or stopped
• Something is wrong with the vehicle
• I can't end my ride
• I found a broken/misplaced scooter
• Get in touch with the Dott UK team

Account & payment

• Why is there an extra charge on my account?
• Why is there a relocation fee?
• How can I benefit from the solidarity fare in France?
• How do I change my phone number on my Dott account?
• How much does it cost?
• What forms of payment can I use?

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Parking guidelines

• Parking in the UK
• How & where to park – Belgium
• How & where to park – France
• How & where to park – Germany & Poland
• How & where to park – Italy
• How & where to park – Norway

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Deals & promos

• What are Dott passes?
• Does Dott offer discounted rides in the UK?
• What’s the Rewards program?
• What’s the Refer a friend program?
• How do I add a promo code?
• Can I use my wallet balance to buy a pass?

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Safety & insurance

• How does Dott’s insurance work?
• Safety tips
• How safe are Dott scooters?
• Can I ride on the sidewalk?
• Riding in bad weather
• Do I need a license to ride a Dott?

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