FAQs
Getting started
- What is Dott?
- Which cities is Dott available in?
- Signing up
- Riding essentials
- How to find a Dott
- How to ride
Account & payment
- How can I benefit from the solidarity fare in France?
- How do I change my phone number on my Dott account?
- How much does it cost?
- What forms of payment can I use?
- How do I top up my wallet?
- Why is a €2.50 hold placed on my account?
Parking guidelines
Deals & promos
- What’s the Rewards program?
- What’s the Refer a friend program?
- How do I add a promo code?
- What are Dott passes?
- Can I use my wallet balance to buy a pass?
- I bought a Dott pass but was still charged
Safety & insurance
- Safety tips
- How safe are Dott scooters?
- Can I ride on the sidewalk?
- Riding in bad weather
- Do I need a license to ride a Dott?
- How to ride with friends
Common questions
- How old do you have to be to ride a scooter?
- What happens if I leave the riding area?
- Can I ride when I'm offline?
- What happens if my phone dies while I'm riding a Dott?
- Can I unlock multiple Dotts at once?
- Is there a limit on how long I can use a Dott?