FAQs
Getting started
- Signing up
- How can I find a Dott, and can I reserve it?
- How to read the map
- How to ride Dott scooters
- How to ride Dott bikes
- How can I adjust the seat on Dott bikes?
Ride troubleshooting
Account & payment
- Why is there a temporary hold on my bank account?
- Why was I charged a parking fine?
- Why do I need to verify my ID?
- How do I change my phone number on my Dott account?
- How do I delete my Dott account?
- How does Dott safely process my personal data?
Parking guidelines
Passes & promos
- What’s a Dott pass?
- Can I use my wallet balance to buy a pass?
- I bought a Dott pass but was still charged for my ride
- Can passes and promo codes be used at the same time?
- How do I add a promo code?
- Refer friends & get free rides
Safety & insurance
- Safety tips
- Riding in bad weather
- I got into an accident
- Filing a claim
- How does Dott’s insurance work?
- How old do I have to be to ride?