FAQs

Payment & Transactions 💸

• Why is there a temporary hold on my bank account?
• How much does it cost to ride a Dott?
• What forms of payment can I use?
• How do I add money to my Dott wallet?
• How do I request an invoice for my rides?
• When starting a ride, I get a payment error

See all 9 articles

Getting Started 🍼

• Signing up
• How can I find a Dott, and can I reserve it?
• How to read the map
• How to ride Dott scooters
• How to ride Dott bikes
• How can I adjust the seat on Dott bikes?

See all 13 articles

Ride Troubleshooting 🛠️

• The vehicle isn’t starting
• My vehicle slowed down or stopped
• I can't end my ride
• Something is wrong with the vehicle
• I found a broken or poorly parked Dott
• Get in touch with the Dott team

App & Account 🤳

• Why do I need to verify my ID?
• How do I change my phone number on my Dott account?
• How do I delete my Dott account?
• How does Dott safely process my personal data?

Parking & Parking Guidelines 🅿️

• Why was I charged a parking fine?
• Where to park
• General parking guidelines

Passes & Promotions 🎁

• What’s a Dott pass?
• Can I use my wallet balance to buy a pass?
• I bought a Dott pass but was still charged for my ride
• Can passes and promo codes be used at the same time?
• How do I add a promo code?
• Refer friends & get free rides

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Safety & Insurance 🦺

• Safety tips
• Riding in bad weather
• I got into an accident
• Filing a claim
• How does Dott’s insurance work?
• How old do I have to be to ride?

See all 11 articles