FAQs
Payment & Transactions 💸
- Why is there a temporary hold on my bank account?
- How much does it cost to ride a Dott?
- What forms of payment can I use?
- How do I add money to my Dott wallet?
- How do I request an invoice for my rides?
- When starting a ride, I get a payment error
Getting Started 🍼
- Signing up
- How can I find a Dott, and can I reserve it?
- How to read the map
- How to ride Dott scooters
- How to ride Dott bikes
- How can I adjust the seat on Dott bikes?
Ride Troubleshooting 🛠️
App & Account 🤳
Parking & Parking Guidelines 🅿️
Passes & Promotions 🎁
- What’s a Dott pass?
- Can I use my wallet balance to buy a pass?
- I bought a Dott pass but was still charged for my ride
- Can passes and promo codes be used at the same time?
- How do I add a promo code?
- Refer friends & get free rides
Safety & Insurance 🦺
- Safety tips
- Riding in bad weather
- I got into an accident
- Filing a claim
- How does Dott’s insurance work?
- How old do I have to be to ride?