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  2. FAQs

FAQs

Payment & Transactions 💸

  • Why is there a temporary hold on my bank account?
  • How much does it cost to ride a Dott?
  • What forms of payment can I use?
  • How do I add money to my Dott wallet?
  • How do I request an invoice for my rides?
  • When starting a ride, I get a payment error
See all 9 articles

Getting Started 🍼

  • Signing up
  • How can I find a Dott, and can I reserve it?
  • How to read the map
  • How to ride Dott scooters
  • How to ride Dott bikes
  • How can I adjust the seat on Dott bikes?
See all 13 articles

Ride Troubleshooting 🛠️

  • The vehicle isn’t starting
  • My vehicle slowed down or stopped
  • I can't end my ride
  • Something is wrong with the vehicle
  • I found a broken or poorly parked Dott
  • Get in touch with the Dott team

App & Account 🤳

  • Why do I need to verify my ID?
  • How do I change my phone number on my Dott account?
  • How do I delete my Dott account?
  • How does Dott safely process my personal data?

Parking & Parking Guidelines 🅿️

  • Why was I charged a parking fine?
  • Where to park
  • General parking guidelines

Passes & Promotions 🎁

  • What’s a Dott pass?
  • Can I use my wallet balance to buy a pass?
  • I bought a Dott pass but was still charged for my ride
  • Can passes and promo codes be used at the same time?
  • How do I add a promo code?
  • Refer friends & get free rides
See all 9 articles

Safety & Insurance 🦺

  • Safety tips
  • Riding in bad weather
  • I got into an accident
  • Filing a claim
  • How does Dott’s insurance work?
  • How old do I have to be to ride?
See all 11 articles
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