If you got into an accident, please follow the steps outlined under I got into an accident first before filing a claim.
If you or others obtained any injuries or damages while using our scooters, please contact our friendly insurance company as soon as possible, regardless of severity or blame.
First, collect the following information, so our insurance company can help you as best they can when processing your claim:
- Your full legal name
- Your email address
- Your phone number
- Your home address
- A detailed description of the accident
- Insurance details of any third parties involved
- Photos of any damages to vehicles or property
To file your claim, go to the [report accident] feature in the Dott app menu and follow the steps on screen to contact our insurance company by phone or email. Please note that the insurer will be able to provide you with the answers to your insurance questions, not the Dott Customer Care team – but if we can offer you assistance on anything else, don’t hesitate to reach out at firstname.lastname@example.org.
You can read all the details on Dott’s insurance coverage in our full terms.