If you got into an accident, please follow these steps:
1. If you require immediate medical attention, please call your local emergency number. If any third parties are involved in an accident, contact your local police to report the case.
2. Once you and all involved parties are out of harm’s way, and the necessary authorities have been contacted, please contact us immediately at firstname.lastname@example.org. This is a required action, so we can make sure you’re okay, take note of the accident, and so we can pull the scooter from the streets for inspection, repairs or disposal as needed.
3. Finally, if any damages or injuries occurred and you want to assess whether you have insurance coverage, please contact our friendly insurance company with a full report. Please do this as soon as possible, regardless of severity or blame. Go to the [report accident] feature in the Dott app menu and follow the steps on screen. This process is also outlined in Filing a claim.