We're sorry for the inconvenience this caused you. To request a refund, please go to 'help & contact' in your menu. Tap 'contact us' and start a conversation by tapping the icon in the top right corner. Please let us know when you started your trip (date & estimated time) so we can check our logs. If we can confirm you couldn't use this vehicle, we'll refund the money to your credit card and it should be there within 5 business days.
Articles in this section
- How old do you have to be to ride a scooter?
- What happens if I leave the riding area?
- Something went wrong with my ride. How do I request a refund?
- I was charged the wrong amount. How do I get this fixed?
- I unlocked a broken scooter, but I was still charged. How can I get a refund?
- What happens if my phone dies while I'm riding a Dott?
- Can I ride when I'm offline?
- Can I unlock multiple Dotts at once?
- Is there a limit to how long I can use a single Dott?
- Can I pause a ride?