We're sorry for the inconvenience this caused you. To request a refund, please go to 'help & contact' in your menu. Tap 'contact us' and start a conversation by tapping the icon in the top right corner. Please let us know when you started your trip (date & estimated time) so we can check our logs. If we can confirm you couldn't use this vehicle, we'll refund the money to your credit card and it should be there within 5 business days.