To ensure there’s sufficient funds in your account, a € 1 pre-authorization, or temporary hold, is placed on your selected payment method at the start of each ride. When riding in Poland, the hold amount will be 2.70 Polish złoty. If you’re using a wallet, you’ll need to have a minimum balance of € 2.50 to start your ride.
When you end a ride, the difference between the € 1 or 2.70 złoty hold and the price of your completed trip is released back to you by your payment provider. This amount should appear in your account within a few business days.
If the hold amount doesn’t show up within a week, please contact your payment provider or bank to find out more about their pre-authorization policy. If you’re still unsure or would like us to review a charge, get in touch with Customer Care via the app in 'help & contact' → 'contact us'. Tap the icon in the top right corner to start a conversation.