I found a broken or poorly parked Dott

Spotted a sad Dott?

If you’ve found a broken, misplaced, or improperly parked Dott, let us know – we’ll send someone from our local team to pick it up. There are 3 different ways you can report it to us:

In the app

Select the vehicle on the map and tap “Report issue”.

By email

Send an email to cleanstreets@ridedott.com including:

• The location of the vehicle
• The QR-code of the vehicle, which you can find between the vehicle's handlebars
• A picture of the vehicle

With your municipality’s app

In some cities you can report misplaced Dotts directly to your municipality, who will help us relocate the vehicle. 

• Paris: DansMaRue
• Lyon: Toodego
• Oslo: Nivel Feilparkering (Play Store; App Store)

Thanks so much for flagging it!