If you can’t end your ride, try the following:
- Make sure you’re not in a no-park zone. Take a look at your map and move into a dedicated parking zone. If you try to park in a no-park zone, the app won’t allow you to end the trip, which can result in a relocation fee. Check out our Parking guidelines for more on where to park.
- Move the vehicle a few meters to the left or the right. This helps the GPS mark the correct position.
- Restart the app. Sometimes, the app can freeze. It takes up to 60 seconds to show the end of your trip, even if the scooter is locked. Double-check your invoice to make sure you were charged correctly.
- Check your mobile data/WiFi connection. Turn them off and on again to be sure.
If you’ve tried all the above and are still unable to end your ride, we’re here to help – just reach out to our Support team through the app or at firstname.lastname@example.org.