Dott's Help Center

Find answers to your questions by browsing our FAQs

Something is wrong with the vehicle

If you’ve noticed something wrong with your vehicle, we suggest finding the closest parking spot in the app map and stopping the ride. 

If you’re on a scooter, first check if the throttle is just stuck.

Please report the issue to us by selecting the vehicle on the map and tapping “Report issue”. We’re more than happy to help.

To avoid discovering vehicle issues once you’re already on the road, do a quick safety check before starting your ride:

  • Are the lights working?
  • Do the brakes work? (Squeeze the brake levers to make sure)
  • Are the tires full?
  • Are there any wires hanging loose?
  • Is there any visible damage to the vehicle?

We do our best to keep our Dotts in top condition, so we always appreciate it when you let us know that something isn’t working. Thanks for your feedback, and safe riding!

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