If you’re having trouble unlocking the vehicle and/or starting your ride, try the following:
- Wait a few seconds for the scooter to turn on. The vehicle needs a bit of patience to unlock sometimes.
- Make sure to give the Dott a good push with your foot to kick off, especially if it is your first ride. You can do it!
- Check the map to see if you’re still within the geofence. If not, move back towards the authorized riding area. If you’re out of the geofence, the accelerator will be deactivated and the vehicle will gradually slow down to a stop.
- Check the app for a payment issue error message. If there is a payment issue with your account, it can prevent you from unlocking a Dott. Please contact our Support team – we’ll be happy to sort out the issue so you can get riding again.
Finally, sometimes it can simply be that the vehicle may be damaged. If you unlocked a Dott and it’s not working, no worries – you won’t be charged. You can always check your receipt in the app.