Dott's Help Center

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Why do I need to verify my ID?

In some cities, you’ll need a valid ID, passport, or driver’s license to ride a Dott. Per the city’s request, we check this for insurance purposes and to ensure you’re old enough to ride.* 

If necessary, we’ll ask you to scan your ID with our trusted third-party vendor before you start a ride. The process only takes a minute or two, then you’re ready to go! 

ID wasn’t accepted? Make sure that:

  • You’re old enough to ride*
  • Your ID is valid. If you’re in the UK, you must have a valid driver’s license from the UK, EU, or EEA
  • On the first screen, you selected the correct issuing country of your ID
  • You’re scanning the original document – screenshots, digital copies, and photocopies aren’t accepted
  • You scanned the back of your ID, if required
  • There’s no glare or bright light causing reflections
  • All four edges of your ID are visible within the image
  • All information on the ID is clear and legible – no details are blurred or covered

If you’re still having issues, you can contact us here, or go toHelp & legal” then “Contact us” in the app – we’re happy to help!


*In most countries, you must be 18+ years old to ride any of Dott’s vehicles. In the UK, you may be 16+ years old to ride our e-bikes, but you must be 18+ and have a valid driver’s license to ride our e-scooters.

Also check: Do I need a driving license to ride a Dott?

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