We're sorry something went wrong with your payment, but we’re here to fix it. Open the menu on the bottom left corner, go to help & contact and open contact us. Tap the message icon at the top right corner of the screen to let us know what happened. The more details you provide, the easier it'll be for us to help you faster. We’ll get back to you as soon as possible to resolve this!
Articles in this section
- How old do you have to be to ride a scooter?
- What happens if I leave the riding area?
- Can I ride when I'm offline?
- What happens if my phone dies while I'm riding a Dott?
- Can I unlock multiple Dotts at once?
- Is there a limit on how long I can use a Dott?
- Can I pause a ride?
- Can I reserve a Dott?
- Something went wrong with my ride. How do I request a refund?
- I unlocked a broken scooter, but I was still charged. How can I get a refund?