Dott's Help Center
Find answers to your questions by browsing our FAQs
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Getting started
The essentials on using the Dott app and riding our vehicles
13 Articles
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Announcements
Stay informed about important events, feature releases, and other info
2 Articles
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Account
Manage your account, troubleshoot issues, and learn how we manage your data
4 Articles
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Ride troubleshooting
How to report and resolve problems with your vehicle or issues with your ride
5 Articles
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Passes & promotions
Learn how our passes work and discover the great discounts we offer
10 Articles
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Payment
Money matters: the Dott wallet, payment methods & transactions, and errors
9 Articles
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Parking guidelines
Get a grip on where and how to park, plus info on parking fines
3 Articles
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Safety & insurance
Safety tips & rules, insurance claims & accidents, and what we do to keep you safe
11 Articles
Dott Basics
Dott Basics
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Ending your ride
When you’re ready to end your ride, check the in-app map to see where you can park, then park your D...
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Safe riding essentials
To keep you and your city safe, all Dott riders should abide by the following when riding: Be 18+ y...
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Thank you for your support
THANK YOU 💙 Following the vote held on April 2, the Mayor of Paris has announced the end of the sh...
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Refer friends & get free rides
Love getting free rides? Invite your friends and family to use Dott by sharing your personal code wi...
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How much does it cost to ride a Dott?
The price of riding a Dott varies from city to city. Generally, the unlock fee (not all cities have ...
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Why is there a temporary hold on my bank account?
Other than your ride bill, there are two temporary holds you might see on your bank account: the sta...
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General parking guidelines
No matter where you’re parking, please follow these guidelines to keep our streets safe for everyone...