Dott's Help Center
Find answers to your questions by browsing our FAQs
Stay informed about important events, feature releases, and other info
The essentials on using the Dott app and riding our vehicles
Manage your account, troubleshoot issues, and learn how we manage your data
How to report and resolve problems with your vehicle or issues with your ride
Passes & promotions
Learn how our passes work and discover the great discounts we offer
Money matters: the Dott wallet, payment methods & transactions, and errors
Get a grip on where and how to park, plus info on parking fines
Safety & insurance
Safety tips & rules, insurance claims & accidents, and what we do to keep you safe
Thank you for your support
THANK YOU 💙 Following the vote held on April 2, the Mayor of Paris has announced the end of the sh...
Ending your ride
When you’re ready to end your ride, check the in-app map to see where you can park, then park your D...
Safe riding essentials
To keep you and your city safe, all Dott riders should abide by the following when riding: Be 18+ y...
Refer friends & get free rides
Love getting free rides? Invite your friends and family to use Dott by sharing your personal code wi...
How much does it cost to ride a Dott?
The price of riding a Dott varies from city to city. Generally, the unlock fee (not all cities have ...
Why is there a temporary hold on my bank account?
Other than your ride bill, there are two temporary holds you might see on your bank account: the sta...
General parking guidelines
No matter where you’re parking, please follow these guidelines to keep our streets safe for everyone...