I think there’s a fraudulent charge on my account

If you notice charges on your account that you don't recognize, first check to see if any friends or family members have access to your Dott account or payment information and may have used it for a ride .

Next, contact your bank or payment provider and ask them to block your bank account or debit card . This step will ensure that it is not used by an unknown third party, and they will also organize any refunds if necessary.

If you are still unsure, you can always contact us at support@ridedott.com. Please provide the following information so we can investigate any suspicious charges :

• Phone number associated with your Dott account;
• The type of bank card or account ( e.g. Visa, Mastercard, PayPal, etc.);
• Last four digits of your bank card number;
• Expiry date of your bank card (MM/YYYY);
• Name on the bank card;
• The date(s) and amount(s) of the transaction(s) in question.

We know that these types of situations can be stressful, but we are here to help you and find a solution. Always keep in mind that the more information you provide, the better we can help you.

Please note that if any fraudulent activity is suspected on your account, Dott may suspend or terminate your account.